Frequently Asked Questions
Everything you need to know about shopping with VIEVE.
What are your shipping options and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Orders over $75 qualify for free standard shipping within the continental United States.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We accept returns of unused and unopened items within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
VIEVE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
Do you ship internationally?
Yes, we currently ship to over 50 countries. International shipping rates and estimated delivery dates are calculated at checkout based on your location.
How do I make changes to an existing order?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to modify your shipping address or cancel an item.